Shipping & Return Policy

Refund & Return Policy – Herbiotics Health Care
At Herbiotics Health Care, we are committed to providing premium-quality health and wellness products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help under the conditions outlined below.
By shopping at www.herbiotics.ae, you agree to this Refund & Return Policy.
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1. Return Window
We offer a 5-day return policy, meaning you have 5 days from the date of delivery to request a return.
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2. Eligibility for Returns
To be eligible for a return:
•    Product must be unused, unopened, and in original condition
•    Product must be in original packaging with seals intact
•    Proof of purchase (invoice or order number) is required
Products that have been opened, used, altered, or tampered with are not eligible for return.
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3. How to Start a Return
To initiate a return request, please contact us at:
📧 info@herbiotics.ae
Include:
•    Order number
•    Reason for return
•    Clear photos (if applicable)
If your return is approved, we will provide instructions on where and how to send your product.
⚠️ Returns sent without prior approval will not be accepted.
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4. Damaged, Defective, or Wrong Items
Please inspect your order immediately upon delivery.
If you receive:
•    A damaged product
•    A defective product
•    An incorrect item
Contact us within 48 hours of delivery with photos or videos. We will evaluate the issue and arrange a replacement or refund where applicable.
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5. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
•    Dietary supplements and nutraceuticals once opened
•    Personal care / beauty products
•    Sale or discounted items
•    Gift cards
•    Customized or special-order products
•    Hazardous or flammable materials
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6. Exchanges
If you wish to exchange an item, the fastest method is:
1.    Request and complete a return (if eligible)
2.    Place a new order for the desired product
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7. Refunds
Once your return is received and inspected:
•    You will be notified of approval or rejection
•    If approved, refund will be processed to the original payment method
•    Refund timeline: within 10 business days
Banks or card issuers may require additional time to post the refund.
If 15 business days have passed since approval and you have not received your refund, contact us at info@herbiotics.ae.
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8. Shipping Costs
Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item).
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9. Order Cancellations
Orders can only be canceled before dispatch.
Once shipped, cancellation is not possible.
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10. Policy Updates
Herbiotics Health Care reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on this page.
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11. Contact Information
For any return, refund, or exchange inquiries:
Herbiotics Health Care
📧 info@herbiotics.ae
🌐 www.herbiotics.ae