Privacy policy

Privacy Policy – Herbiotics Health Care
At Herbiotics Health Care (“Herbiotics”, “we”, “our”, “us”), accessible from www.herbiotics.ae, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
a) Personal Information
We may collect personal information including but not limited to:
•    Full Name
•    Email Address
•    Phone Number
•    Billing & Shipping Address
•    Account Login Information
•    Order & Purchase History
•    Payment Method Details (processed securely by payment gateways)
You may browse our website anonymously. Personal data is only collected when you voluntarily provide it.
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b) Non-Personal Information
We automatically collect certain non-identifiable information such as:
•    Browser type
•    Device type
•    IP address
•    Operating system
•    Website usage behavior
•    Referring URLs
This information is used solely for analytics and website optimization.
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2. How We Use Your Information
We use your information to:
•    Process and fulfill orders
•    Provide customer support
•    Improve website functionality and user experience
•    Personalize content and product recommendations
•    Send order confirmations and shipping updates
•    Send promotional emails (only if you opt-in)
•    Prevent fraud and ensure platform security
•    Comply with legal obligations
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3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
•    Remember user preferences
•    Improve website performance
•    Analyze traffic and behavior
You can disable cookies through your browser settings. However, some website features may not function properly.
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4. Payment Security
Herbiotics Health Care does not store or retain any credit or debit card details.
All transactions are securely processed through trusted third-party payment gateway providers (currently Bank Alfalah) using SSL encryption and industry-standard security protocols.
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5. How We Protect Your Information
We implement strict security measures including:
•    SSL encryption
•    Secure servers & firewalls
•    Restricted internal access
•    Regular security monitoring
These safeguards protect your data against unauthorized access, alteration, disclosure, or destruction.
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6. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share limited data with:
•    Payment processors
•    Shipping & logistics partners
•    IT & hosting providers
Only for fulfilling your orders and operating our business.
All partners are contractually obligated to protect your information.
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7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.
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8. Email Communication
If you opt-in, we may send:
•    Promotional offers
•    Product updates
•    Company news
You may unsubscribe anytime using the link in our emails or by contacting us.
Transactional emails related to orders are mandatory for service delivery.
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9. Data Retention
We retain personal information only for as long as necessary to:
•    Provide services
•    Meet legal obligations
•    Resolve disputes
•    Enforce agreements
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10. Your Rights
You have the right to:
•    Access your personal data
•    Request correction or deletion
•    Withdraw consent
•    Opt-out of marketing
To exercise your rights, contact us at:
Email: support@herbiotics.ae
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11. Children’s Privacy
Herbiotics does not knowingly collect personal data from individuals under the age of 13. If you believe your child has provided data, contact us immediately.
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12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of those changes.
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13. Contact Us
For any questions regarding this Privacy Policy:
Herbiotics Health Care
Website: www.herbiotics.ae
Email: support@herbiotics.ae